FAQ

Why should I use a pick made out of wood?

This is the question we get asked the most. The answer in one word is - TONE! Wooden picks will give you a different sound. They sound and feel different.

There are many environmental reasons as well. We plant a tree for every package we sell, and wooden picks will eventually compost much faster than a plastic pick.

However, we here at Tree Picks are musicians and the main reason we like to use a pick made out of wood is because of how it sounds.

Where is my order? When will it arrive?

After you place your order, you will receive 2 emails. The first email is a confirmation email saying that we received the order. It should be received immediately after placing your order. The second email will be sent when your order has been shipped to you.

If you selected "Free Shipping," when you checked out, your order will be sent through regular mail and therefore will not come with a tracking number. If you selected a paid shipping option, the tracking will be included in the second email. If you click on the tracking number, it should have an estimated arrival date from the shipping carrier. 

If your order is being shipped to a Canadian address and you selected "Free shipping" :

Orders being sent to Canada ship from Calgary, AB and can take anywhere from 3 - 8 business days depending on where in Canada it is being shipped to. If you think there may be a problem or you feel like your order is taking too long to arrive please email us and we will look into it.

If your order is being shipped to the United States and you selected "Free shipping" :

Orders being sent to the United States ship from Sweet Grass, Montana and can take 3-6 business days. If you think there may be a problem or you feel like your order is taking too long to arrive please email us and we will look into it.

If your order is being shipped to any other country other than Canada or the United States and you selected "Free shipping" :

International orders can take between 2 - 4 weeks to arrive. It varies depending on the country. We have shipped to over 30 countries and still find it hard to predict. Orders going to the UK usually take around 2 weeks. Orders to Europe can take 2-3 weeks. Orders to Australia take about 3 weeks. If you think there may be a problem or you feel like your order is taking too long to arrive please email us and we will look into it.

You used to have more products? Where are they?

Today is Dec 18th, 2021. Tree Picks is a family business. We are taking a bit of a break for the holidays. We temporarily removed products from our website just for the holidays so we can spend time with family. The full website will be back up and running with everything we offer on Jan 1st, 2022.

Does Tree Picks really plant a tree for every package they sell?

YES! We plant a tree for package of picks we sell. If you buy a package of picks, we plant 1 tree. If you buy two packages, we plant 2 trees. If you buy 3 packs, we plant, well you get the idea. It's that simple. 

Is Tree Picks a charity? Why do you plant trees?

Tree Picks is not a charity. We believe that a business can do their part to make a world a better place and be profitable at the same time. The cost of planting trees is built into the price of the picks.

 

Does Tree Picks really ship for free anywhere in the world?

We sure do! Guitar picks are small and don't weigh much so we can send them in a normal envelope through regular mail. It may take a little bit longer to get to you, but you won't pay for shipping. However, shipping rates may apply to some apparel, and accessories. Sometimes it can take us up to 2 business days to process your order and get it in the mail, but most of the time it happens on the next business day or even on the same day as your order.

Where are your picks made?

All our picks are made from start to finish in Calgary, Canada.

Will the picks break?

No. We've never had an issue with a pick breaking from regular use.  They are made out of wood so if you try hard enough, they will break but you won't break them from playing your instrument.

How do they wear?

The short answer is they will wear a little faster than a plastic pick. The long answer is, it depends on a few factors. We like to say that a wooden pick is not bullet proof however you can expect to get a lot of play out of them.

How fast they wear depends on three main factors:

1. The type of wood. Our purple heart wood is a much harder wood than our cherry wood pick, so the purple heart pick will last longer. The type of wood makes a difference.

2. How hard the player strums or attacks the strings. Some people play much harder than others. The pick will wear differently depending on your playing style.

3. How much you play. If you play for an hour a day, it will obviously wear down faster than if you play for an hour a week.

What is your return policy?

Unfortunately, we can't offer returns on orders once they've been shipped. Our return policy can be found here.

I'm an artist and would like to endorse your picks. Can I do that?

We love working with artists of all genres. Please email us, and tell us more about you.

I'd like to get picks made with a custom design. I'd like my name, our band's name, or our logo on a pick. Is that possible?

It sure is! Please email us, for more information about custom orders.

I own a store and would like to sell your products. Can we do that?

We would LOVE to talk to you about selling Tree Picks in your store. Please email us, tell us a little bit about you, and what is the best way to connect with you.

Have a question for us? Please email us

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